Your mission
- Managing the change (delivery) process (ITIL); timely and qualitative provision of managed services and data centre (custom) projects on the data floors.
- Managing daily business around the data centre operations.
- Managing and coaching the operational team to improve team performance.
- Resolving technical and organisational problems.
- Managing budget and costs (OpEx, CapEx), Profit & Lost, energy efficiency (PUE) and effectiveness in coordination with the NOC team.
- Securing the continuity, security, and connectivity of the data centre to conform and align to Service Level Agreements.
- Handling and maintaining safety requirements, legal provisions, compliances, conformities, and standards (e.g., ANSI/TIA-942, ASHRAE, ISO, etc.) inside the data hall.
- Managing the capacity management plan and monitoring design limits with the NOC team.
- Developing DC operational policies, procedures, and manuals.
- Managing operational, safety and security incidents and problems.
- Managing the Colocation DC MAC and support services.
- Managing and implement change and emergency changes.
- Managing labelling and configuration of assets.
- Managing rack power and floor capacity.
- Managing equipment life cycle. • Managing facility contaminations.
- Developing and maintaining operational training programs.
- Providing regular operational reports.
- Managing the quality of the data hall and MMR halls.
- Defining network design policies, philosophies, and criteria.
- Designing and engineering a secure ICT network infrastructure that the data centre organization can rely on to access, share, and store information.
- Designing and engineering local area networks (LAN), wide area networks (WAN), and the virtual private network (VPN) as needed.
- Designing and engineering the ICT infrastructure through the entire data centre life cycle.
- Securing ICT infrastructure designs with regulation and (compliancy)standards.
- Choosing materials and contractors for the ICT infrastructure in practice.
- Overseeing and preparing the roll-out of new ICT infrastructure components for the Enterprise LAN.
- Controlling failure and incident analysis, and support testing.
- Recommending and using best practices and new technologies.
- Securing the ICT infrastructure from hackers (firewalls, security policy).
- Managing maintenance and troubleshooting of all critical network infrastructure i.e., Firewall, Router, Switch, and server devices.
- Implementing the company’s policies on network security and internet access to make sure the effective use of the company’s resources.
- Supervising fiber partners and making sure Raxio’s standards are met and adhered to.
- Support all IT-related issues of the customers and partners to provide solutions.
- Troubleshooting and reporting of the network systems daily.
- Addressing IP and documenting cross-connect audits.
- Establishing networking environment by configuration and direct system installation. • Documenting and enforcing system standards.
- Securing network system by establishing and enforcing policies and procedures.
- Providing tier I support for all colocation duties.
- Working with connectivity partners to implement backhaul connectivity.
- Supporting the 24-hour NOC call out a schedule as directed by the VP tech.
- Supporting the sales team with customer pre-sales visits. • Other duties assigned by management