Your mission
- MUST be reachable 24/7 to respond to emergencies in a timely manner.
- Completing routine visual inspections on critical data center equipment.
- Identifying potential faults proactively.
- Troubleshooting various facility systems systematically.
- Troubleshooting promptly to diagnose mechanical, electrical and network system failures and working with contractors to quickly resolve or mitigate interruption in services.
- Supervising customer installations in the Data Hall.
- Ensuring that all SOPs and guidelines have been followed during installation.
- Supporting the sales team with pre-sales and customer visits.
- Ensuring proper Documentation and Reporting as per SOPs in place.
- Completing NOC shifts as assigned.
- Prioritizing and escalating incidents within SLA.
- Providing support to the NOC through identification, tracking and closure of incidents as per the agreed SLA.
- Coordinating and supervising fibre partner works in the Data Hall and Fibre intake rooms.
- Analyzing and escalating of incidents arising.
- Maintaining adequate spares to ensure uninterrupted Data Centre operations.
- Maintaining obsequious internet connectivity within the facility.
- Maintaining and troubleshooting all critical network infrastructure. I.e., BMS, CCTV and Office LAN.
- Coordinating with HS&S to make sure the Data Hall, fibre intakes and cross-connect rooms are kept clean as per the cleaning policy.
- Providing 1st level IT support for Raxio staff and visitors. (Wi-Fi, Printers and PCs)
- Providing on-site supervision for contractors and vendors, ensuring that all work is performed according to established SLAs, practices, and procedures.
- Ensuring structured cabling on all cable containment across the Data Centre.
- Ensuring routine Maintenance of the Manholes across the Data Centre.
- Working on all other projects as assigned.