Your mission

• Manage and maintain all Raxio data centre monitoring systems, including, but not limited to the Data Centre’s specialized Building Management System (BMS) 
• Handle and escalate faults as per Raxio’s Standard Operating Procedures (SOPs) and escalation matrix
• Monitor automated systems, generate and respond to Trouble tickets 
• Operate as the first point of contact for any system-generated issues, as well as those logged by internal and external customers
• Collaborate with other functions, such as the Data Centre site engineers, data hall engineers to ensure timely resolution of escalated faults
• Make sure   Raxio data Centre’s equipment maintenance schedule is adhered to.
• Maintenance of technical documentation of SOPs 
• Participate in a 24x7 call-out rotating schedule.
• Keep abreast with all services being offered by Raxio by attending all trainings organized by the company.
• Ownership of incident and change management processes.

Your profile

• Bachelor’s degree or equivalent.
• Experience and skills in Network Monitoring and Service Desk Support.
• Minimum of three (3) years of proven work experience in a similar, technology or telecoms, customer-facing organization.
• Resilient and capable of working long hours.
• Team player.
• Excellent communication (Oral and written) skills.
• Analytical skills.
• Problem solving skills.
• Accountability.
• Ability to work under minimum supervision.

About us

Raxio Group is a platform investing in and building state-of-the-art Tier III data centers across Africa. Through its investments and hands-on approach, Raxio seeks to address the latent demand for critical data center infrastructure that will drive digital transformation across the region. Raxio made its first investments in Uganda and Ethiopia by establishing and developing state-of-the-art “metro-edge” facilities on the outskirts of Kampala and Addis Ababa. More recently, Raxio has entered the DRC, Côte d’Ivoire, Mozambique, and Tanzania, where it will be building similar facilities, with further investments planned across Africa. Raxio currently counts on about 80 professionals across different offices in Amsterdam, Dubai, Nairobi, Kampala, Addis, Maputo, Abidjan, and Kinshasa. 
 
 At Raxio Group, we value diverse perspectives and are dedicated to building a dynamic and inclusive workplace. We particularly encourage applications from women who are ready to lead and innovate.
 
Pan-African Data Centre Expansion