NOC Engineers (03)

Permanent employee, Full-time · Kinshasa

Your mission

• Managing and maintaining all Raxio Data Centre monitoring systems
• Handling faults and escalations as per Raxio’s escalation matrix
• Managing the Raxio Data Center maintenance schedule
• Maintaining of technical documentation such as standard operating procedures
• Participating in a 24x7 call-out Rota.
• Keeping abreast with all services being offered by Raxio by attending all trainings organized by the company.
• Collaborating with other sub departments for example data centre facilities engineer, data hall engineers as site manager well as to ensure timely resolution of escalated customer faults.
• Generating and responding to Trouble tickets
• Managing and operating the first point of contact for any issues logged by internal and external customers
• Managing and owning of the incident and change management processes.

Your profile

• Bachelor’s degree or equivalent
• Experience and skills in Service Desk Support
• Minimum of three (3) years working of proven experience in a busy organization
• They must be resilient and capable of working long hours
• They must be a team player
• They must possess excellent communication (Oral and written) skills
• They must have great analytical skills and problem-solving skills
• They must have great accountability and integrity
• The must have the ability to work under minimum supervision

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About us

Raxio Group is a platform investing in and building state-of-the-art Tier III data centers across Africa. Through its investments and hands-on approach, Raxio seeks to address the latent demand for critical data center infrastructure that will drive digital transformation across the region. Raxio made its first investments in Uganda and Ethiopia by establishing and developing state-of-the-art “metro-edge” facilities on the outskirts of Kampala and Addis Ababa. More recently, Raxio has entered the DRC, Côte d’Ivoire, Mozambique, and Tanzania, where it will be building similar facilities, with further investments planned across Africa. Raxio currently counts on about 80 professionals across different offices in Amsterdam, Dubai, Nairobi, Kampala, Addis, Maputo, Abidjan, and Kinshasa.

At Raxio Group, we value diverse perspectives and are dedicated to building a dynamic and inclusive workplace. We particularly encourage applications from women who are ready to lead and innovate.

Pan-African Data Centre Expansion

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We are looking forward to hearing from you!

Thank you for your interest in Raxio Group. Please fill out the following short form. Should you have difficulties with the upload of your data, please respond to the job email.